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We take the issue of privacy seriously. We want to assure you that the security and confidentiality of personal information that you disclose to us directly or while visiting our websites will be respected. Policies governing the protection of privacy are strictly observed and enforced to ensure this happens.
We are responsible for all personal information we manage, including all information entrusted to a third party for processing, storage or other purposes. We have formulated and implemented specific policies and procedures to ensure the protection of personal information, which includes the appointment of a person in charge of protecting personal information.
As a condition of employment, all our employees have pledged themselves to a code of ethics in which one of the basic principles is to maintain the confidentiality, security and privacy of the information in each client's records.
Information collected
General
We do not collect any personal information about those who visit our sites for browsing purposes only. Personal information is collected if you order literature by mail or send an e-mail message to us.
E-mail and product inquiry
E-mail is one of the fastest and most effective ways to have your inquiries about our products and services addressed. We retain copies of these e-mail messages. The information provided by you will only be used to respond to your inquiry and to provide you with better customer service.
What type of information do we collect?
When you, as an individual, invest in our products, your investment representative or you provide us with your non-public personal information. We collect and use this information to service your accounts and respond to your requests.
- Information we receive from you on applications or know your client forms, whether we receive the form in writing or electronically. For example, this information may include your name, address, social insurance number, investment selection, beneficiary information and possibly your personal bank account information if you are signing up for certain account options that involve the transmission of money between your bank account and your mutual fund account.
- Information about your transactions and account history with us. This also includes your communications to us concerning your investments/accounts.
Use of information collected
We use the information collected from you to address your specific requests and to provide better customer service, including the provision of the latest information regarding our products and services. The information collected may also be used to document communications between us and our online visitors and to comply with any applicable legal and/or regulatory requirements.
We use your personal information:
- to properly identify you;
- to professionally serve your investing needs;
- to establish your account and to maintain, record and store your account information;
- to understand your financial situation in order to provide you with suitable and appropriate investment advice;
- to fully comply with our "Know Your Client" requirements under Canadian securities laws;
- to provide you with ongoing services including, but not limited to, account statements, trade confirmations, tax receipts, proxy mailings and other information necessary to operate your account;
- to meet our legal and regulatory requirements under Canadian law including compliance with Canada's anti-money laundering legislation.
Access to information collected
By Employees
Certain employees will be provided with information about a website visitor in order to fulfill that visitor's requests and provide the visitor with requested information regarding specific products. Our employees are instructed to use strict standards of care in handling any personal information of our clients. Employees who do not conform to these confidentiality rules are subject to disciplinary sanctions, which may include dismissal.
Privacy Officer
Email: info@emissaryportfolios.com
Contact Us: Privacy Officer, 130 King Street West, Suite 3030, Toronto, ON M5X 1J9
System Security Policy
The methods for ensuring protection include:
- physical security devices such as controlled-access offices and locked filing systems;
- electronic and technical security keys for computerized personal information such as the use of passwords, database encryption and personal identification numbers;
- organizational processes such as restricting access to your personal information to a select group of persons; and
- contractual obligations with third parties who have access to your personal information, which bind them to protect the confidentiality and security of your personal information.
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